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HomeSales policy
— Considered acquisitions
We honour your statutory rights in full. Beyond them, all sales are final — we do not offer discretionary or goodwill returns. Every piece is chosen with intent; please be certain before you order.
Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of receiving them, for any reason, and return the piece within a further 14 days for a refund of the item price together with the standard outbound delivery charge. Pieces must be returned unworn, with tags and in original condition; return postage is the customer’s responsibility unless the piece is faulty. This does not apply to items made or personalised to your specification.
Under the Consumer Rights Act 2015 you may return a piece that arrives faulty, not as described, or materially different from what was ordered. Write to sales@kidsfashionlabels.com with photographs and your order number, and we will resolve the matter in line with the law.
Pre-orders are paid in full at checkout and carry the same statutory cancellation and faulty-goods rights once the piece has been received.
Beyond the rights set out above, we do not accept returns or offer exchanges or refunds for change of mind or fit — including on sale, reduced, and clearance pieces, save for your statutory rights, which always apply.
If you are unsure about size, fit, or any detail of a piece, write to sales@kidsfashionlabels.com before purchase. Our atelier is happy to advise — it is the surest way to be confident before the piece leaves the house.
By placing an order with Kids Fashion Labels you agree to this sales policy in full. Nothing in this policy affects your statutory rights.
